CCSpal offers full maintenance and support services for its customers.
All customers support functions are carried out by our customer services department, which has a large team of well-trained professionals.
Our main objective is customer satisfaction and we achieve this through the various aspects of services provided to our customers through our service force, which is growing at a fast pace.
Maintenance & support services include the following:
a) Preventive Maintenance visits – Once a month.
b) Corrective Maintenance visits - In response to service calls by the customer.
These visits are aimed at fixing any failure, fault, bug that might occur in any part of the system hardware and/or software, including replacement of faulty parts with original ones.
Response time to service calls - 3 Hours (for calls logged during our working hours)
Calls from our customers are received & logged into our fully computerized call-logging system. Our target response time to respond to the customer’s request for service is 3 hours as long as the call is logged during our working hours, which extend from 8 am till 4 PM (Sunday through Thursday).
c) Creation and Maintenance of a Site Management Guide – This contains detailed records of the system configuration, system updates and copies of all Field Activity Reports filled-in by our site engineers to reflect the various maintenance activities, performed onsite.
d) Onsite visits for monitoring the systems performance and performing any necessary system tuning to ensure optimal performance.
The above listed services are provided at no charge during the warranty period. After expiry of the warranty these services are offered through a Maintenance Agreement at an estimated yearly rate of 10% of the systems purchase price.
In order to ensure a complete range of solutions to our customers, CCSpal offers many software package solutions. These can be used for banking or financial system purposes, for hospital management, & even manufacturing.
Training courses are available online or in-person training. These courses conduct training to customers on every supplied product by CCSpal and can be done locally or internationally.
We empower our team members to assist customers to install their equipment in an appropriate environment and to ensure continuous and normal operations.
